Shipping policy
Shipping Policy
Thank you for shopping with Sakura Moon Boutique! 🌸
Processing Time
- Handmade items (hand-beaded keychains, bracelets, decorative pens, etc.): Please allow 3–5 business days for me to lovingly make your order before it's dispatched.
- Ready-made items: Dispatched within 1–2 business days of payment being received.
UK Delivery
Once dispatched, standard delivery typically takes 2–5 business days. You'll receive a dispatch notification email when your order is on its way.
we offer free delivery for orders over £40
UK Shipping We ship across the United Kingdom. Standard delivery typically takes 2–5 business days once dispatched. You will receive a confirmation email when your order has been shipped.
Shipping Costs Shipping costs are calculated at checkout based on the size and weight of your order.
International Shipping- We shio to USA & Canada
Customs & Import Duties Orders shipped outside the UK may be subject to customs duties, taxes, and import fees upon arrival in the destination country. These charges are the responsibility of the recipient and are not included in your order total or shipping cost. Sakura Moon Boutique has no control over these charges and cannot predict their amount. We recommend contacting your local customs office for more information before placing your order.
Please note: Canadian customers are more likely to incur customs charges due to Canada's lower import threshold.
Lost or Delayed Orders If your order hasn't arrived within 10 business days of dispatch, please contact us at hello@sakuramoonboutique.com and we'll do our best to help.
Order Tracking Tracking information will be provided where available.
For any questions, please don't hesitate to get in touch via our Contact page.
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible
at hello@sakuramoonboutique.com with your order number and a photo of the item’s condition. We
address these on a case-by-case basis but will try our best to work towards a satisfactory
solution.
If you have any further questions, please don't hesitate to contact us at hello@sakuramoonboutique.com